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Free delivery for orders over SAR 99!

Frequently Asked Questions

Here are answers to the most common questions our customers ask, along with a list of our contact details for different regions.

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The Brand

What is HOUSE OF SOAP – LEBANON?

Founded in 2008, HOUSE OF SOAP – LEBANON is now a major multinational company with over 30 boutiques around the Middle East. Every natural product is handmade in Lebanon with the same love and skill used by the founder Awsaf’s grandmother and the generations who came before her.

Containing no synthetic colours or fragrances, our wide range of gentle hair and skincare products are infused not only with natural ingredients but also huge amounts of local knowledge passed down through the generations. This precious knowhow has been gathered by Awsaf and blended with her own meticulous research of ancient Arabic medicine, ensuring that every product has her personal touch.

Why are HOUSE OF SOAP – LEBANON products so special?

All of our products are based on recipes perfected over decades and passed down through the founder’s family over several generations. All of our products are handmade using only finest ingredients. We strongly believe in the power of nature – all of our products are made without animal testing, parabens and other harmful chemicals.

Did the brand used to be called something else?

Yes, we used to be called ‘Bayt Al Saboun Al Loubnani’ and decided to rebrand as HOUSE OF SOAP – LEBANON at the start of 2024. Our traditions, heritage and family recipes have not changed, and our handmade products and quality ingredients are exactly the same as they’ve always been.

Does HOUSE OF SOAP – LEBANON have any stores?

Yes! We have over 30 stores and podiums throughout the Middle East, and we will soon be expanding into Europe and USA. You can find more information on all of our stores on our Store Locator page.

What are HOUSE OF SOAP – LEBANON’s values?

The quality of our ingredients, together with recipes and processes passed down through the founder’s family over decades, makes each of our handmade products totally unique. We believe that the power and essence of nature should be available to everyone. Our distintive fragrances are the cornerstone of our brand.

Founded in Lebanon in 2008, we are proudly Middle Eastern and our aim is to bring those values to a worldwide audience.

Payments

Do you accept cash on delivery?

At the moment we accept cash on delivery in the UAE – we are working hard to add it for other countries as soon as possible.

Which payment methods do you accept?

We accept all major credit cards as well as Apple Pay.

We accept cash on delivery in the UAE – we will be adding more countries for this payment method very soon.

We will also be adding other payment methods in the future.

Orders & Shipping

Who will deliver my order?

We have been partners with DHL and Aramex for a number of years and they handle all of our shipments.

Do you accept returns?

We do not accept returns. In the extremely unlikely event your order arrives damaged, or the wrong item is delivered, we will either refund or replace.

Should you wish to claim for a damaged or wrongly delivered item please send an email to info@houseofsoap.com, or send a Whatsapp message to +96590960350.

How long will my order take to arrive?

Our delivery times vary by country, but we aim to have all orders for Kuwait, UAE and Lebanon delivered within two business days (but upto four business days during busy sale periods), orders for Oman, Qatar and Saudi Arabia delivered within four business days and other worldwide locations delivered within 5-7 business days.

I have an issue – what can I do?

Our dedicated Customer Service team is ready to help;

Email – info@houseofsoap.com

WhatsApp – +96590960350

Phone – +96524312175

The team is available from 10am-6pm GST, Sunday to Thursday.

Where does HOUSE OF SOAP – LEBANON ship to?

We deliver worldwide.

What are your delivery fees?

We never charge you more than the delivery costs, and the fee for you will vary depending on where the order is shipping to, based on our warehouse locations and logistic operations;

UAE – Free delivery

Kuwait – Free delivery

Lebanon – Free delivery

Saudi Arabia – Free delivery for orders over SAR 99; charge if threshold not reached is SAR 40

Qatar – Free delivery for orders over QAR 99; charge if threshold not reached is QAR 40

Oman – Free delivery for orders over OMR 9; charge if threshold not reached is OMR 3.5

Other Worldwide – Free delivery for orders over $40; charge if threshold not reached is $20

Contact Us

How can I contact you?

Our dedicated Customer Service team is ready to help;

Email – info@houseofsoap.com

WhatsApp – +96590960350

Phone – +96524312175

The team is available from 10am-6pm GST, Sunday to Thursday.

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